Applicability This Privacy Notice (“Notice”) explains how Alpha-Tech Group and its affiliates and subsidiaries (collectively, “Alpha-Tech Group”) collect and use personal information (“Information”) and other non-personal information. It applies to our website, mobile app, and any other of our products, hardware, and services (collectively, “Services”).

Why We Use Information Depending on the nature of our relationship with you and how you choose to use the Services, we may use Information for the following:

We use Information to communicate with you. We use Information to respond to your questions, including questions about our Services or your relationship with us, and to communicate with you about this Notice or our Terms. We may also contact you about your feedback. We use Information you provide to send you alerts and other notifications. If you apply for a job with us, we use that Information to process your application.

We use limited video information for device set up and use to provide Services. We use artificial intelligence to process certain video information from your cameras so that we can monitor your environment, send you alerts, and allow you to further configure your Services. For example, you may configure your Services to send an alert to you based on the type of activity that has been detected. Depending on your subscription plan, configuration and settings, we store the videos you capture for various time periods.

We use Information to provide and improve our Services. We use Information to provide the Services, including emergency response. If you enable your location settings, we may use this location information to support geo-fencing and some Alpha-Tech Group Safe features. We use Information to develop and improve our Services. Your videos are generally accessed by Alpha-Tech Group only through artificial intelligence, but when videos are “donated” to Alpha-Tech Group as described here, Alpha-Tech Group employees or trusted contractors or service providers may potentially view them. You must select individual video recordings from your video library to “donate” to Alpha-Tech Group. If you select this “donate” option, we may use and view the donated video recording for research and product development. We also use Information to analyze trends and customize your experience and do this, for example, by saving certain preferences you choose.

We use some Information for marketing purposes. We use your Information to share updates about new products and special offers, including promotions, surveys, and contests. These updates may include information about Alpha-Tech Group’s new features and Services or information about select third-party offers or products we think you might find interesting, but we will not send your Information to these third-parties to use for their own marketing purposes. We’ll give you these updates and information through email, on our apps, or on social media platforms.

We use Information to protect our company and users. We use Information to protect our company and users, for example to identify fraud, protect accounts, or protect Alpha-Tech Group’s infrastructure. This includes using Information to identify and stop prohibited or illegal activity.

Our basis for processing Information. Our basis for processing your Information for the reasons described above is typically to perform a contract, including responding to your requests. For example, this includes providing customer service. Where this applies, if you choose not to provide Information, we may be unable to perform the contract or respond to your request. We also process Information based on your consent. Where you have provided consent, you have the right to withdraw it. We also use Information about you when we have a legitimate purpose in doing so like helping secure and improve the Services.